It isn't a few extras. We're the whole department.
The confusion we run into most often is people thinking SMB Plus is a support contract with a couple of security products stapled on. It isn't. There are twenty-five separate things switched on as standard, and on most contracts we're asked to compare against, the majority of them are either a tier up, an add-on, or simply absent.
So here is the whole list. Every component, what it's actually for, and how the same thing tends to be priced elsewhere. Nothing is hidden behind "contact us for details" — it's one figure per user, per month, and this is what the figure buys.
All twenty-five of them.
Four groups. Open the ones you care about, or open the lot. Hover any line for the reason it's in there.
All twenty-five of them.
Four groups. Tap a section, then tap any line for the reason it's in there.
Six of those twenty-five come up in every conversation.
Nobody argues about email signatures. These are the six where the difference between bundled and bolt-on actually shows up on a bad day.
Four ways to run IT in a small business.
We've inherited environments from all three of the others. Here's the honest version of each — what it's genuinely good at, and where it tends to come apart.
One line item, or twelve.
The comparison people find hardest isn't feature-by-feature — it's the invoice. A tiered contract looks cheaper on the quote because the quote isn't the whole cost.
Response times, in writing.
Honestly, we rarely refer to it — calls get picked up and dealt with long before anybody reaches for the agreement. But it exists, it's the same for every customer, and it isn't a premium tier.
Nobody rips anything out on day one.
The single biggest reason businesses stay on a contract they've outgrown is the fear of the move itself. It's four steps, and we support you as you are from the first visit.