One bundle. Everything included.

Your IT Dept. Outsourced.

We do IT differently. Our clients already know it. You're about to.

No 1st-line engineers, no salespeople — every call and every quote comes straight from someone who can actually fix it. It's a different way to run an IT company, one that makes the old way stop making sense the moment you've tried it. Oh, and security's baked in by default, not sold as an extra.

Talk to us → See what's included

We're
built
differently.

Most IT support companies grew up answering phones. We didn't. From day one, NexGen was built around engineers, not call handlers — every single person you speak to can solve the problem in front of them, not just log it.

No 1st-line staff. No salespeople. Every quote, every consultation, every fix comes straight from someone who actually does the work — which is exactly why we could bundle everything into one package instead of selling it piece by piece.

Layer upon layer of security, switched on by default rather than sold as an add-on, is exactly what makes it one of the best investments you'll make.

No 1st-line queue
No salespeople
One bundle, SMB Plus
// Why NexGen

The details behind that statement.

No 1st-line engineers
You always speak directly to a highly skilled engineer capable of planning, developing and supporting your network end to end — never passed around a call centre.
Security by default
Layer upon layer of protection is switched on because an engineer decided it should be, not because someone was trying to hit a sales quota. Every product is carefully selected for best in class, then bundled in as standard.
A bundle, not a menu
Years of experience taught us what should be included as standard. We don't compromise on the bundle — anything less would be insecure.
An internal department, not a vendor
We aim to become an integral part of your company — with a track record of long, loyal client relationships built on trust, not tickets.
// SMB Plus by NexGen

A game-changing bundle, built for how SMBs actually work.

We've never liked doing things the way everyone else does. So instead of selling security, backup and support as separate line items you have to piece together yourself, we built one bundle that covers the lot — because that's just how we'd want it done for us.

The result is something we haven't seen anywhere else in the industry: unlimited UK Helpdesk access, proper network management, and every essential IT solution your business needs, bundled in as standard from day one. No upsells, no surprises — just the way IT should've been done all along.

🛡️
Microsoft 365 Business Premium
Device management, threat protection and MAM from a single pane of glass.
🚨
Real-Time M365 Alerting
Anomalies reported to NexGen instantly, baselines kept aligned around the clock.
💾
Microsoft 365 Backup
Teams, OneDrive, SharePoint and Exchange backed up 3x daily — data stays in the UK.
✉️
Matching Email Signatures
Centrally managed, on-brand signatures across every device, designed for you.
🎯
Huntress EDR
24/7 monitoring by a human-led SOC — anti-virus on steroids.
🌐
DNS Filtering
Zero-trust web filtering that blocks malicious sites before a user reaches them.
🔑
Password Management
LastPass-backed password security, safe sharing, and painless offboarding.
🎧
Senior Engineer Support
No first-line queue — every call goes straight to an engineer who can solve it.
🎓
Phishing & Security Training
Regular simulations and training that close the human gap tech alone can't cover.
📧
DMARC / DKIM Reporting
Email authentication that protects your domain from spoofing and phishing.
🔧
Network & 3rd Party App Support
Unified network management plus help with the apps your team relies on.
Comparison

What you've tried vs. SMB Plus.

See how a bundled approach stacks up against the alternatives.

SMB Plus
Traditional MSP
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Pricing

Your IT department. Priced per user.

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// Reviews

Real businesses, real results.

"
Working in a busy solicitors' practice, reliable IT support is absolutely vital, and I honestly cannot speak more highly of NexGen.
MA Lawyers · Director
No job is ever too big or too small, and every request is dealt with quickly and efficiently. What really sets them apart is the people — friendly, knowledgeable and genuinely happy to help.
"
Bringing in NexGen to partner with us for IT and comms has been a step change in technical support, customer service and enabling change.
Stafford Cruize · Servol
NexGen helpdesk support is efficient, friendly and timely for all our staff. Their account management approach is pragmatic, proactive and value for money. We are delighted to have them on board.
Read more reviews on Google →
// FAQ

Things people ask us first.

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// Start here

Let's talk. We'll be straight.

Tell us a bit about your business and what's on your mind — no pitch deck, just a proper conversation about your IT.

Call us direct
0121 270 4984 Fill in our online form → Email Us →