One bundle. Everything included.

Your IT Dept.
Outsourced.

We do IT differently. Our clients already know it. You're about to.

No 1st-line engineers, no salespeople — every call and every quote comes straight from someone who can actually fix it. It's a different way to run an IT company, one that makes the old way stop making sense the moment you've tried it. Oh, and security's baked in by default, not sold as an extra.

Talk to us → See what's included

here's everything
you get with us —
have a flick through

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Included as standard

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here's everything you get with us

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Included as standard

There are 25 of these.

See all of them, and what a traditional MSP charges extra for.

Us vs Them →

We're
built
differently.

every one of us
an engineer

Most IT support companies grew up answering phones. We didn't. From day one, NexGen was built around engineers, not call handlers — every single person you speak to can solve the problem in front of them, not just log it.

No 1st-line staff. No salespeople. Every quote, every consultation, every fix comes straight from someone who actually does the work — which is exactly why we could bundle everything into one package instead of selling it piece by piece.

Layer upon layer of security, switched on by default rather than sold as an add-on, is exactly what makes it one of the best investments you'll make.

No 1st-line queue

No salespeople

One bundle, SMB Plus

// Why NexGen

The details behind that statement.

Us vs Them →

No 1st-line engineers

You speak to an engineer who can plan, build and support your network end to end — never a call centre that just logs it.

Security by default

Every layer switched on because an engineer decided it should be, not to hit a sales quota. Best in class, bundled as standard.

A bundle, not a menu

Years of experience taught us what belongs as standard. We don't compromise on it — anything less would be insecure.

A department, not a vendor

We aim to become part of your company, with a track record of long relationships built on trust rather than tickets.

// SMB Plus by NexGen

A game-changing bundle, built for how SMBs actually work.

We've never liked doing things the way everyone else does. So instead of selling security, backup and support as separate line items you have to piece together yourself, we built one bundle that covers the lot — because that's just how we'd want it done for us.

The result is something we haven't seen anywhere else in the industry: unlimited UK Helpdesk access, proper network management, and every essential IT solution your business needs, bundled in as standard from day one. No upsells, no surprises — just the way IT should've been done all along.

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12/12 active

🛡️

Microsoft 365 Business Premium

Device management, threat protection and MAM from a single pane of glass.

[ live ]

🚨

Real-Time M365 Alerting

Anomalies reported to NexGen instantly, baselines kept aligned around the clock.

[ live ]

💾

Microsoft 365 Backup

Teams, OneDrive, SharePoint and Exchange backed up 3x daily, data stays in the UK.

[ live ]

✉️

Matching Email Signatures

Centrally managed, on-brand signatures across every device, designed for you.

[ live ]

🎯

Huntress EDR

24/7 monitoring by a human-led SOC, anti-virus on steroids.

[ live ]

🌐

DNS Filtering

Zero-trust web filtering that blocks malicious sites before a user reaches them.

[ live ]

🔑

Password Management

LastPass-backed password security, safe sharing, and painless offboarding.

[ live ]

🎧

Senior Engineer Support

No first-line queue, every call goes straight to an engineer who can solve it.

[ live ]

🎓

Phishing & Security Training

Regular simulations and training that close the human gap tech alone can't cover.

[ live ]

📧

DMARC / DKIM Reporting

Email authentication that protects your domain from spoofing and phishing.

[ live ]

🔧

Network & 3rd Party Support

Unified network management plus help with the apps your team relies on.

[ live ]

🖧

Network Management

Real-time alerting with baselines kept aligned around the clock.

[ live ]

> every one of these runs on every client, every time. no add-ons, no upsells.

Comparison

What you've tried vs. SMB Plus.

See how a bundled approach stacks up against the alternatives.

SMB Plus

Traditional MSP

✓

Read the full comparison →

Break-fix, in-house and the traditional MSP model, row by row.

Pricing

Your IT department. Priced per user.

Drag the slider to see what SMB Plus costs for your team.

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Every plan includes:

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Best suited for:

// Reviews

Real businesses, real results.

Working in a busy solicitors' practice, reliable IT support is absolutely vital, and I honestly cannot speak more highly of NexGen.

MA Lawyers · Director

No job is ever too big or too small, and every request is dealt with quickly and efficiently. What really sets them apart is the people — friendly, knowledgeable and genuinely happy to help.

Bringing in NexGen to partner with us for IT and comms has been a step change in technical support, customer service and enabling change.

Stafford Cruize · Servol

NexGen helpdesk support is efficient, friendly and timely for all our staff. Their account management approach is pragmatic, proactive and value for money. We are delighted to have them on board.

Things people ask us first.

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// Start here

Let's talk. We'll be straight.

Tell us a bit about your business and what's on your mind — no pitch deck, just a proper conversation about your IT.

Already a customer? See our WiFi, broadband, leased lines, SIMs & VoIP →

Call us direct

0121 270 4984 Fill in our online form → Email Us →

Your IT Dept.Outsourced.

We'rebuiltdifferently.